Exchange and Return Policy
Return & Exchange Policy
At Qamari Perfumes, customer satisfaction is our priority. We gladly accept returns and exchanges under the following terms.
Cases Covered by Qamari Perfumes
We will bear all return or exchange shipping costs only in the following cases:
- The product has a manufacturing defect.
- An incorrect item was shipped due to an error on our part.
- The product was damaged during shipping.
Terms & Conditions
- Requests for returns or exchanges must be submitted within 7 days of receiving the order.
- Customers must provide clear photos of the product, its packaging, and the order number when submitting a request.
- For health and hygiene reasons, opened, used, or unsealed perfumes cannot be returned or exchanged.
- Returns due to a change of mind are accepted within 7 days, provided the product remains unused, unopened, and in its original sealed packaging. In such cases, the customer is responsible for the return shipping costs.
- Free gifts, promotional items, and discounted products are not eligible for return or exchange.
- Returns or exchanges will not be accepted for damage resulting from improper use, mishandling, or incorrect storage by the customer.
- A valid invoice or proof of purchase is required for all return or exchange requests.
- Approved refunds will be processed using the original payment method within 14 business days after the returned product has been received and inspected.